Support, System Manuals & FAQs
Download user guides or find fast answers to common security questions.
System User Manuals (Quick PDF Access)
How do I stop my alarm system from beeping?
A beeping keypad usually indicates a trouble condition such as a low backup battery, AC mains power failure, or a phone/internet line failure. Disarming the system by entering your 4-digit code followed by the AWAY or ENTER key will typically silence the sounder while you contact our service team.
What happens if our alarm triggers outside normal business hours?
If your system is connected to our 24/7 monitoring service, our A1-grade monitoring control room receives the alarm instantly and follows your custom response protocol (calling keyholders, dispatching licensed security patrol officers, or notifying WA Police). For technical emergencies, we maintain 24/7 on-call technicians.
Can I view my security cameras on my iPhone or Android smartphone?
Yes. All modern CCTV systems installed by Connect Security Systems include encrypted remote viewing apps on iOS and Android. You can monitor live cameras, playback recorded footage, and receive push notifications for boundary crossings anywhere in the world.